For Help with your ProlongPro Thunderbolt system, call us at 800-589-0730, email us at support@hybridautomotive.com, or review the complete setup and user manual below:
Table of contents:
For Help with your ProlongPro Thunderbolt system, call us at 800-589-0730, email us at support@hybridautomotive.com, or review the complete setup and user manual below:
Table of contents:
What’s included in the box
ProlongPro Thunderbolt Complete Package Video:
The ProlongPro Thunderbolt Battery Repair System Complete Package includes:
The ProlongPro Thunderbolt Battery Repair System is compatible with both 110V and 220V AC mains out of the box.
ProlongPro Thunderbolt Upgrade Package Video:
The ProlongPro Thunderbolt Battery Repair System Upgrade Package includes:
The ProlongPro Thunderbolt Battery Repair System is compatible with both 110V and 220V AC mains out of the box.
ProlongPro Android App: The ProlongPro Android App is required to use the Thunderbolt system. It can be downloaded from the Google Play store by clicking on this link. You must accept the app permissions “Allow Device Location” and . The app requires ongoing communication from the Thunderbolt system. To enable this, the ‘Stay Awake’ option must be enabled in the developer options menu. Refer to the ‘Initial hardware setup, App configuration, Bluetooth and Wifi configuration video’ for instructions on how to configure the tablet and ProlongPro App correctly.
Wireless connections diagram and definitions:
Wifi network requirements: The wireless network used by the ProlongPro Thunderbolt, Charger, and Discharger, must meet the following requirements:
Upgrading an existing ProlongPro Charger: This video demonstrates the process of how to upgrade a ProlongPro Charger with software versions 1.x or 2.x to be compatible with the ProlongPro Thunderbolt system. The update process does require a moderate computer hardware replacement skills. If you would rather not perform this upgrade yourself, we do offer a low-cost trade-in program. Please contact us for additional details.
Upgrading an existing ProlongPro Discharger: This video demonstrates the process of how to upgrade a ProlongPro Discharger with software versions 1.x or 2.x to be compatible with the ProlongPro Thunderbolt system. The update process does require a moderate computer hardware replacement skills. If you would rather not perform this upgrade yourself, we do offer a low-cost trade-in program. Please contact us for additional details.
Minimum compatible version checking: As features and functionality are added to the Thunderbolt system, new versions of the ProlongPro Software and TB, Charger, & Discharger firmware will be released. These new versions may have interdependencies across hardware devices in order to function properly. To ensure all systems are on a minimum compatible software version, the ProlongPro Software performs a version test and alerts the user if any devices have a non-compatible software version. In this situation, please ensure the device requiring an update is connected to the Internet. Allow the device approximately 8-12 minutes to download and install the new firmware version. If after 15 minutes the device has not updated please contact us for support.
If the device has already installed the new version, but that version is not being recognized by the ProlongPro app version check process, force the ProlongPro Software to connect with each device and obtain up to date firmware version information by pressing the “Get Software Version” button in the settings screen.
Reconditioning types – Dynamic vs Static: The ProlongPro Thunderbolt system includes automated cycling (charging and discharging) of the hybrid battery pack. In addition, the Thunderbolt system can monitor every module within a battery pack as it is being charged and discharged. This allows the Thunderbolt system to adjust the charging and discharging process based on direct feedback from modules in the battery being serviced. The different modes are defined for the user and able to be selected on the “Recondition” screen of the ProlongPro App.
Charger & Discharger – Standalone vs Thunderbolt mode: The ProlongPro Charger and ProlongPro Discharger can be used both with the Thunderbolt system as well as standalone systems. Standalone means they are able to be used by themselves without being connected to the Thunderbolt system. To change the ProlongPro Charger and ProlongPro Discharger mode from Standalone mode to Thunderbolt mode, press and hold the Enter button for five seconds. To change the ProlongPro Charger and ProlongPro Discharger mode from Thunderbolt mode to Standalone mode, press and hold the Enter button for five seconds.
Software License: The ProlongPro software application requires a valid software license in order to use the Android application for battery servicing and repair. The battery servicing and repair capabilities of the ProlongPro software application will not work without a valid software license. Using the ProlongPro App for Wifi setup of other ProlongPro devices (such as the charger and discharger) do not require a software license.
A one-year software license is included with the purchase of a Thunderbolt system. The software license key is a single use, server validated key that cannot be installed on more than one instance of the ProlongPro App. If the ProlongPro App is uninstalled and reinstalled onto the same tablet, the software license key may not work for the re-installation. If you have a valid software license but are having validation trouble in the ProlongPro App, please contact customer support for assistance.
When purchased, the software license key is delivered via email typically within one business day. For faster service, please contact customer support. The one-year license period begins the on the date that it is entered and activated within the ProlongPro App, not the date that it is emailed after purchase. One-year renewals can be purchased via the Hybrid Automotive Professional store for a nominal fee. The license renewal cost supports ongoing improvements, increased features & functionality, and bug fix support.
Thunderbolt system usage overview:
Please refer to this video for a high-level overview of the ProlongPro Thunderbolt system. This video is not an exhaustive ‘how-to’ for hybrid battery repair. The purpose of this video is only to give a overview of how to use the ProlongPro Thunderbolt system:
ProlongPro App screen by screen instruction videos:
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The home screen is the first page viewed after opening the app and accepting the End User License Agreement (EULA). All battery servicing begins on this screen. This is also where to access help for the ProlongPro App.
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The IR Testing screen is used primarily to perform module internal resistance (IR) testing, record module resting voltage, and enter module serial numbers and internal reference numbers.
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The Recondition screen is used primarily for initiating module capacity testing and battery pack reconditioning. From this screen the user can input into the software whether the individual module voltage monitoring wires are installed onto the battery pack being service, choose whether they want to perform a module capacity test, dynamic reconditioning, or static reconditioning of the battery pack. They are then able to select how many times the battery is cycled and how long they want to top balance the battery cells. While the battery process is underway, system updates, Ah charged/discharged, and battery temperature is displayed. This is also where any error messages will be displayed.
Module Voltage Monitoring: If module voltage monitoring is disabled (off), only Static reconditioning type will be available. This means the Thunderbolt system is receiving no module level voltage information from the battery pack. Static reconditioning means the ProlongPro Thunderbolt system will use pre-programmed discharge curves that adjust based on the full battery pack voltage only. This is useful for servicing batteries that are installed in a vehicle without removing them. If module voltage monitoring is enabled (on), then both static and Dynamic reconditioning types are available to use.
Reconditioning Type: The select recondition type menu has four options:
*This value is adjustable in the settings screen.
Reconditioning Sequence: The select recondition sequence menu allows the user to decide how many charge discharge cycles they would like to perform on the battery. The ProlongPro App and Thunderbolt system use a ‘step down’ approach, discharging the battery to a slightly lower termination voltage with each cycle.
Cell Balancing Time: The select balancing time allows the user to set how long the system will top balance the battery cells. Top balancing is charging below 0.5A current level. This allows the cells in the battery pack to equalize voltages with each other.
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The capacity screen is used to view module and pack level data captured during the capacity test and reconditioning processes. It has three main sections accessible by pressing the desired button on the top right side of the screen. These sections are Real Time Module Voltage, Discharge Line Graphs, and Data Table.
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The report screen is used to generate the battery service results report. This report can be provided to each customer to quantifiably show them the work performed on their hybrid battery. Similar to an alignment results report, this is a powerful way to show the vehicle owner not only that work was done, but how much their exact battery was improved by the service process.
The report has pre-formatted space for your company logo, company name, address, phone, website, and email. In the app, the left side of the report screen is used to pre-populate these fields. Once these fields are completed, the information will be retained by the app unless it is edited again by the user.
On the right side of the report screen allows you to choose which battery data is included on the customer report. Available options are:
To create the report, press the “Generate Battery Report PDF” button. The ProlongPro app will generate the report, open the default mail application, and generate an email with the report attached. You can use this to email it directly to the customer, or email it to yourself to print and present to the customer when they are picking up their vehicle.
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The Settings screen is used to configure the ProlongPro App. It is separated into five sections:
FAQ:
All battery service files can be exported in a CSV format, allowing direct manipulation in your favorite spreadsheet application.
For mobile app software version 1.x, data is stored on the tablet. We do plan to enable cloud backups in the future. In the meantime, we recommend using dropbox or similar to back up the data files.
Yes, the module serial numbers are included in the csv export file.
Any third-party Android tablet remote screen app can be used. We have not tested any specific app for this yet. If you have one that works well, please let us know so we can add it here!